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The United States airline industry
has been in a funk. No, it isn't a September 11th funk;
many carriers have been encountering turbulence for almost
three years now. And September 11th is but an unpleasant
memory to the traveling public in the rest of the world,
as air travel begins to expand again across Europe and planes
fly across the Pacific fully loaded, as they did in 1999.
Even Canada has seen a recovery.
But old-line US carriers continue
to struggle, and United Airlines threatens to become the
largest casualty of Chapter 11 that the industry has ever
seen. Experts blame any number of factors. Heated competition
from low-fare carriers, who have remained profitable despite
the downturn, has been cited as one culprit. Others say
that business travelers, buffeted by the falling profits
of their own companies, have grown weary of routinely paying
five times as much as the family that is flying to Disney
World, and are finding ways to avoid flying by teleconferencing
and relying on the Internet. Still others say the hassle
factor of airport security has grown so onerous and time-consuming
that many travelers would rather drive their own cars from
Boston to New York rather than catch a Shuttle that might
get them to their destination in about the same time (if
they're lucky). Finally, some say that the costs of labor
has become too burdensome; that old-line hub-and-spoke carriers
will never become truly competitive until they pare away
some of their employee expenses and gain work-rule efficiencies
from their unions.
Against this conventional wisdom,
one has to observe the recent successes of the European
carriers, and in particular the national flag carriers of
Europe. Industry observers previously compared them to elephants
headed for a graveyard, and the weight of both the September
11-induced traffic slump worldwide and the proliferation
of low-fare carriers in Europe would seal their doom. But
the Europeans have staged a comeback, and some of the biggest
behemoths are beginning to show growth and profits again.
So why are the Europeans thriving while the Americans are
having such a hard time pulling the industry out of its
tailspin? Perhaps industry analysts are spending too much
time pronouncing a paradigm shift when they should be engaging
in counterintuitive thinking. On that basis, here are the
Seven Keys to the Europeans' success:
Focus operations in economically
declining locales - The esteemed Robert Samuelson of
MIT recently pronounced the European economy stagnant and
criticized Germany as the "sick man of Europe".
Over the past decade, European economic growth has lagged
substantially behind the United States and is expected to
do so this year, which is a considerable feat given the
confidence the Securities and Exchange Commission has offered
American investors in recent weeks. Other fundamental factors
promise even less growth in the future. The population of
many European countries is expected to age and decline simultaneously;
the only increases are the result of an influx of immigrants
who have dramatic cultural differences with the indigenous
population. Throw this on top of the traditional shortcomings
for which most people who worship at the Chicago School
fault the Europeans - generous welfare benefits, high taxes,
uncompetitive state-owned industries, dominant unions and
demanding social and environmental restrictions - and you
have a climate that is very conducive for the growth and
profitability of airlines like Lufthansa and Air France.
Lufthansa takes it a step further by expanding eastward
into the Russian hinterlands, while Air France sees magnificent
opportunities in places like Sierra Leone.
Use congested airports as an
operational hub - One need look no further than Frankfurt,
the home base of Lufthansa, for a demonstration of the success
of this strategy. Frankfurt Rhein-Main has three runways
that struggle to support 400,000 air carrier operations
a year, yet annual operations have routinely exceeded that
number, approaching 500,000 last year. Terminal space has
been at such a premium that aircraft are routinely parked
on a ramp area between two taxiways. If that were not enough,
half the airport belongs to the United States armed forces.
We are presumably scheduled to leave Rhein-Main in a few
years, which would allow the domestic side of the airport
to expand, but why tamper with success?
Experience labor instability
- One of the charms of flying Air France is the opportunity
to encounter an exciting variety of labor unrest. The pilots
of the airline engaged in off and on labor stoppages over
the summer, and the ground personnel are known to be so
militant that they will wreck baggage carts and burn tires
on the tarmac if they are not happy. And those are merely
the labor forces the airline can control. Throw into the
mix an occasional wildcat job action by French air traffic
controllers and you have a recipe for customer satisfaction,
repeat business and profits.
Rely on an unwieldy air traffic
control system - Strikes are but one element of the
surprisingly robust European air traffic control system,
which is actually not one unified system but a series of
individual fiefdoms, each run by the respective government
over which the airspace sits. Therefore, a flight from Warsaw
to Madrid might require a handoff from the Poles to the
Germans to the Swiss to the French and then to the Spaniards.
Presumably they all communicate in English, but you can
never tell with the French. Eurocontrol is supposed to administer
this entire mess, but the air traffic controllers in each
individual principality have been reluctant to hand over
authority to a central agency, presumably because they fear
the agency could be sold to the private sector. A further
complication is all the military airspace that NATO occupies.
No wonder everyone gets stuck in a holding pattern over
the Alps.
Own a ridiculously diverse fleet
- So Southwest has successfully built its fleet around the
737? Who cares! Air France has never met an airplane they
didn't buy. In their fleet are 747's, 777's, Airbus A340s
and 330s. They have 767's, A321's, 320's and 319's, and
even 737's. They also own some Fokker F-100's, a few 50-seat
regional jets, and of course the Concorde. Somewhere they
may even have a few of the old Caravelles sitting around.
While most people in the industry will tell you that a simplified
fleet structure reduces maintenance costs and spare parts
inventories, the French say the more the merrier. Perhaps
they need an Antonov 124?
Compete against nationally subsidized
airlines - The governing rules of the European Union
suggest that national flag carriers will be allowed to go
the way of the dodo, cut from the umbilical cord of governmental
subsidies. Reality suggests, though, that half-dead carriers
such as Olympic Airways, Aer Lingus and TAP Air Portugal
are doomed to be around forever as countries find creative
ways to prop up their failures. Even the Dead have become
living, with the formation of zombie carriers such as Swiss
Air Lines to replace Swissair and SN Brussels Airlines emerging
from the ashes of Sabena.
Compete against yourself -
The model for this has to be Air Canada, which, despite
being a near-monopoly carrier in a land of 31 million people,
has decided that it needs to differentiate the product even
further. They have formed a low-fare subsidiary, Tango,
to entice all those passengers who now find WestJet so alluring,
and they've formed a regional version of themselves which
they call Jazz. KLM has formed Buzz and Lufthansa is forming
a subsidiary called GermanWings. Perhaps they are aware
of the screaming success that was Continental Lite.
Perhaps this kind of counterintuitive
thinking is what US airlines needs in order to succeed.
Air France had profits in excess of $200 million halfway
through the fiscal year ending September 30, 2002 - down,
but not as bad as the losses they had last decade. KLM had
profits of just under $90 million over the summer months
when almost all major US carriers were losing money. Lufthansa
expects profits of nearly $400 million this year. Each carrier
is talking about growth and expansion plans while US carriers
forecast a continuing retrenchment in the face of weak traffic.
You have to admit that something about the European business
model works for them.
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