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The dotcom boom created many myths
in the online publishing world. Priority was placed on creating
large traffic sites with little emphasis on content development
strategies. In many cases, the focus on creating traffic
and "stickiness" (the ability to retain users)
revolved mainly around revenue from advertising. Although
this strategy has somewhat changed following the quasi demise
of traditional web advertising, it nevertheless remains
a strategy focused on established offline products and services.
In other words, many online publishing sites have shifted
their web strategy to developing user databases for advertisers,
or using their sites to battle competitors for greater shares
of traditional markets. A good example of this is news organizations.
A quick glance at run of the mill news sites will reveal
the same content produced offline packaged along with various
Internet bells and whistles. There is generally limited
effective use of polls, discussion forums and other features
beyond simply offering interactivity to their users and
supporting their offline products. In other words, the large
discussion forums used by these sites are rarely archived
and mined for opinion data.
The content provided by discussion
forums is unique because it offers a sampling of both opinion
data (from a polling perspective) as well as traditional
information content, much like a focus group. By comparison,
a poll offers little feedback about the thought process
of the voter. A published article or column also falls short
in that it typically reflects a unique individual or minority
opinion rather than a wide range of insights. Another advantage
of discussion forums is that the content is usually generated
by users rather than publishers.
Discussion forums are the most effective
tool for opinion data mining. The content generated in the
forum in terms of user discussion can be divided into two
categories: Active Content and Archived Content. The success
of a forum is never totally guaranteed.
The term "success" refers
here to the ability to generate and archive quality discussion
and opinion content. This content generated by discussion
forum users could be subsequently marketed to researchers,
journalists, historians and others as a viable product.
To illustrate this concept, imagine a student or journalist
in the year 2040 who is conducting research on a specific
event, for example the World Trade Center tragedy. Rather
than rely simply on video footage, news articles and books
published on the topic, a researcher would also access to
real conversations from discussion forums and the thoughts,
opinions and conversations of individuals living through
the event as it took place.
The value of archived discussion
forum content is a double-edged sword. While it provides
online political activists a method to immortalize their
spin initially disseminated into the active forums, the
"spun" content often presents researchers with
potentially inaccurate or biased content.
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